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Flashforge Order Help
Flashforgeshop is the official online store for Flashforge 3d printers, sub-brand Voxelab 3d printers, 3d printing filament and materials, and spare parts. We aim to provide the best shopping experience for 3d printing novices, hobbyists and professionals.
Here’re some order guidelines. Shall you have any further questions, please do not hesitate to reach us by email service01@flashforge.com. We’ll get back to you quickly!
PLACING AN ORDER
How to order
Both registered members and visitors can order 3d printers, software, filament and spare parts on Flashforgeshop.com. We recommend sign up as a member to purchase considering of following benefits:
- · 1. Faster check out.
- · 2. Better control over your personal information.
- · 3. Better support: order status & shipping tracking on profile page, appointed after-sales services, etc.
- · 4. Special promo offers for members only.
- Step one : Login (visitors skip this step)
- Step two : Go to the product page you want to order, select Shipping Country and corresponding attributes, then click Buy Now button or Add to Cart button if you want to combine shipping for several items.
- Step three : Fill in correct shipping address and double confirm the item, then click Submit Order button.
- Step four : Issue Payment via PayPal. You can pay with Credit Card through PayPal even without a PayPal account.
How do I change or cancel an order?
You may change or cancel orders before dispatch, usually within 1-3 business days after payment arrival. Reach us by email at service01@flashforge.com the very first moment you want to modify orders, it is impossible to change or cancel order once items shipped out.
For order cancellation, refund usually will be issued and returned within 7 business days.
What payment methods are accepted?
We currently only accept payment issued via PayPal. You can still pay using a Debit or Credit Card through PayPal, no PayPal account required.
Here is how : Submit your order, follow online check out guide and choose “Pay with Credit or Debit Card” option. You will be directed to a secure page to enter credit card information for payment.
Do you open to Bulk Orders?
Yes. Please write your requirements to our staff here, kindly note your expected items, quantity and other related information. We’ll get back to you shortly.
ORDER STATUS, SHIPPING
What is my order status?
Orders will be processed 1-3 business days after payment arrival. We’ll notify order status change by email service01@flashforge.com. Write to us if you have any further concerns or need assistance.
Registered members can look up order status on personal profile page.
Do you ship to my country? What are shipping options and rates?
Flashforge sells 3d printers, filament and spare parts to anywhere needed. Items will be delivered using DHL, FEDEX, UPS, EMS and TNT, based on availability.
FREE SHIPPING from United States, Canada, Europe, United Kingdom and Australia local warehouses, where we have large stocks of Flashforge 3d printers and filament.
Learn more about our Shipping Policy here
Shipping tracking
Once items dispatched, we’ll notify freight method and package tracking number by email. It takes some time to update shipping information online, especially for large packages, we recommend wait for 2-3 days to check after dispatch.
Registered members may look over shipping information on personal profile page.
VAT, GST, HST, PST and Customs Information
We use DDP shipping terms when ship to following countries. That is saying Flashforge will take care of the import duties, taxes and VAT, you pay the listing price and shipping rate only.
North America: United States, Canada
Europe: United Kingdom, France, Germany, Italy, Spain, Czech Republic, Belgium,
Netherlands, Poland, Latvia, Sweden, Ireland,
Greece, Finland, Denmark, Portugal.
RETURNS & REFUNDS
How to Return an Item
We accept returns for Flashforge 3D printers within 30 days of receipt of delivery without any reasons. You may check our Warranty & Returns Policy for further information.
You may reach us by email to return 3d printer, please include all necessary information and images so that we can get it done quickly.
SPECIFIC PRODUCT INFO
I have questions on specific products, how can I get help?
We give detailed product introduction, spec and other related information on corresponding product pages. Please look up there first. You are more than welcome to drop us a line here for answers and solutions.
You may connect with us on social media for news, inspiration and promo offers.
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Twitter @ff3dprinters
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Facebook @flashforge3dprinters
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Instagram @flashforge3dprinter